FAQ

1. Product Information

Q: What types of air conditioners do you sell? 

A: We offer a range of air conditioning systems, including wall mounted , ceiling cassette, ceiling exposed, portable, and ceiling fan. Check our product catalog for more details.

Q: Do you provide information on air conditioner specifications? 

A: Yes, you can find detailed specifications for each air conditioner in our product listings, including cooling capacity, energy efficiency ratings, and more.

2. Ordering and Payment

Q: How can I place an order for air conditioners or spare parts? 

A: You can place an order directly on our website by adding products to your cart and proceeding to checkout. We also offer phone ordering for your convenience.

Q: What payment methods do you accept?

A: We accept major iPay88 credit cards, debit cards, eWallet, and online (FPX) payment methods. Your payment information is encrypted for security.

3. Shipping and Delivery

Q: What are your shipping options?

A: We offer standard and expedited shipping options. Shipping costs and delivery times vary depending on your location and the product.

Q: Can I track my order?

A: Yes, once your order is shipped, you will receive order number via email, allowing you to monitor the delivery status.

4. Returns and Warranty

Q: What is your return policy?

A: We have a hassle-free return policy. If you're not satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange.

Q: What is the warranty coverage for your air conditioners and spare parts?

A: Our air conditioners come with a standard manufacturer's warranty, typically covering manufacturing defects for one to five years, depending on the product. Spare parts may have a different warranty period, so please check the product details.

5. Installation and Maintenance

Q: Do you offer installation services for air conditioners? 

A: Yes, we can arrange professional installation services for your air conditioner. Contact our customer support for details.

Q: How do I maintain my air conditioner for optimal performance? 

A: Regular maintenance, such as cleaning or changing filters and scheduling professional inspections, is crucial for the efficiency and longevity of your air conditioner. Refer to your product manual for maintenance guidelines.

6. Contact and Support

Q: How can I get in touch with your customer support team?

A: You can reach our customer support team via email at  [email protected]  or by calling our number at +603-87338296 Hotline We're here to assist you with any questions or concerns.