Gain City Parts Achieves Remarkable Success at SOBA 2024: Best Retail, Best E-Retail & Best Customer Service (Silver)!

We are proud to announce that Gain City Parts has been recognized at the prestigious Star Outstanding Business Awards (SOBA) 2024, winning Silver in three categories:

1) Best Retail (Silver)
2) Best E-Retail (Silver)
3) Best Customer Service (Silver)

This achievement marks a significant milestone in our journey, reaffirming our commitment to delivering top-notch products, seamless digital experiences, and exceptional customer service to all our valued customers.

A Testament to Our Hard Work & Innovation

At Gain City Parts, our mission has always been to provide high-quality air-conditioner spare parts and appliances while embracing digital transformation. Over the past year, we have implemented new strategies to enhance our retail presence, expand our e-commerce platform, and elevate customer engagement. These awards serve as a testament to our team’s dedication and our customers' unwavering support.

Best Retail (Silver)

Our retail operations are designed to meet the evolving needs of our customers, ensuring accessibility, affordability, and variety. With 12 branches across Malaysia and a commitment to maintaining the widest range of air-conditioner and spare parts, we continue to be the preferred choice for HVAC professionals and consumers alike.

Best E-Retail (Silver)

In 2024, we made significant strides in digitalization with the launch of our mobile app, GC2U CoolConnect, providing customers with a seamless online shopping experience, membership rewards, and point redemption options. This recognition highlights our success in integrating technology to enhance convenience and accessibility for our customers.

Best Customer Service (Silver)

Customer satisfaction remains our top priority. Our team is dedicated to providing prompt assistance, expert advice, and a hassle-free purchasing experience, both online and in-store. Winning this award reinforces our commitment to continuously improving our service standards.

Thank You for Your Support! 

We couldn’t have achieved this without the incredible support of our customers, partners, and our hardworking team. These awards fuel our passion to strive for even greater excellence in the years to come.

As we celebrate this moment, we promise to keep innovating, enhancing our offerings, and setting new benchmarks in the HVAC industry. Here’s to many more successes together!