Product Warranty

Air Conditioner Product Warranty

Your Comfort, Our Assurance

Thank you for choosing Gain City Parts Sdn Bhd for your cooling needs. Our commitment to quality extends beyond the purchase; we stand firmly behind the performance and reliability of our air conditioners. For your peace of mind, we present our comprehensive warranty coverage for our air conditioner products.

Limited Warranty Coverage

Gain City Parts Sdn Bhd is pleased to offer a robust warranty, ensuring that your investment remains protected. With our limited warranty:

Coverage Period: Your air conditioner, purchased from an authorized Gain City Parts Sdn Bhd dealer or distributor, is covered according to the manufacturing defect warranty period. We recommend the following steps:

Manufacturer's Website: Visit the official website of the air conditioner manufacturer. Look for a "Warranty" or "Support" section on their website. Manufacturers often provide detailed warranty information, including the duration of coverage and what is included in the warranty.

Product Documentation: Review any product documentation that came with your air conditioner or spare parts. This may include a warranty card or manual that outlines the warranty terms, coverage, and duration.

Contact Customer Support: If you cannot find the warranty information online or in the product documentation, contact the manufacturer's customer support. They should be able to provide you with specific details about the warranty for your product.

Check the Warranty Card: If the product came with a physical warranty card, check the information provided on the card. It may include details about the warranty period and how to register your product.

Exclusions

While we are confident in the durability of our products, this warranty does not cover:

• Improper Installation: Ensure that your air conditioner is installed by a certified technician to prevent installation-related issues.
• Misuse or Neglect: Normal wear and tear is expected, but misuse or neglect of the unit is not covered.
• Unauthorized Repairs or Modifications: Any unauthorized alterations or repairs can void the warranty.
• Acts of Nature: Unpredictable events such as lightning strikes, floods, or earthquakes are not covered.

Obtaining Warranty Service

If you encounter any issues covered by this warranty, please contact our dedicated customer service team immediately at [email protected] or [email protected]. Our experts will guide you through the warranty service process.

Proof of Purchase

To facilitate a smooth warranty claim, please retain a copy of your original purchase receipt or invoice as proof of purchase.

Warranty Registration

We recommend registering your air conditioner for warranty coverage online within 10 days of purchase. This simple step ensures a more efficient warranty service process and allows us to serve you better.

Your Satisfaction, Our Priority

At Gain City Parts Sdn Bhd, we are deeply committed to your satisfaction. Our warranty reflects our confidence in the quality of our products. If you have any inquiries or concerns regarding your air conditioner or this warranty, please feel free to contact us.

Please be aware that the terms and conditions of this warranty are subject to change, and the version in effect at the time of purchase will apply.

Gain City Parts Sdn Bhd

No. 1, Jalan Kidamai 2/1,Taman Peridustrian Kidamai 2, 43000 Kajang, Selangor,Malaysia.

Tel: +603-87338296 (Hunting line)

Web: https://www.gc2u.com.my

Email: [email protected] / [email protected]